Forum Access Issues - Subs Renewals

[Karnevil]

Reminders would be helpful too,my subs lapsed in November although I thought I was on auto renewal.Anyhow I'm all up to date now :-)

[LOFT6.6]

Funnily enough I did get an email reminder yesterday saying my subscription was due to run out in a couple of days time. Now in place for another 12 months and selected auto renew option this time!

[Fingers]

Yeah there wasn't a lot of communication around renewals late last year, early this year. I got an email saying it was automatically going to renew so didn't bother as I just assumed it would either happen or the club would cover it again. I hadn't lost access to the forum. Because I hadn't renewed I didn't get a calendar sent out even though my renewal wasn't due until late Jan.

[The Slug]

Hello folks, just let me just clear something up for people....

Unless someone has changed the settings auto renew will not work and a new 2020 membership needs to be created. Why does auto renew not work?

Simple when it was in place the club decided to give 1 years free membership to people.

The forum has an agreement between you, and Paypal, if you change that agreement as we had to do to give you a free year Membership, it cancels paypal from paying the club direct from your bank, as it should, so you may get a reminder but it won't be paid by default.

This was explained when I handed over the club and a new 2020 membership needed to be created a fresh.

Also some members complained about it auto renewing, despite agreeing to it when they joined, and that caused us issues with PayPal.
Folk were going direct to PayPal and lodging complaints about the club instead of asking the club first. When we knew what happened we could fix it straight away. as it happened PayPal locked access to us causing issues.
So Auto Renew was stopped for 2018 membership, and was turned off so you should not even get the dropdown as an option to pick.

I think more people benefited from auto renew than dislikes it, hence why it was started, but as a small club we could not take the risk of PayPal blocking us due to the complaints.

Currently only 38 people are still on the auto renew account, but it wont renew.
I would suggest the webmaster move all these 38 to the 2019 membership and manually adjust the end date for each one so it works then delete the auto renew one.

Create a new "Auto renew membership" if that's what the membership wants and start again, all new members then have the chance to join that and let the forum sort it out or you have the choice to do it manually.

I hope this has not sounded like a lecture, more as just information, as that is what it is meant to me just information and the reasons behind what happened.
A Lot happens behind the scenes that folk are unaware of to keep the site spam free and working.

Have a great year

Ian

[Normb666]

Cheers for that Ian, much appreciated to know what's caused the issue.

As you say, there's a lot going on behind the scenes - some of it, like this, that the committee either didn't know about, or were maybe told and forgot as it'd only appear 12 months later! Good job you keep an eye on us eh?

[Karnevil]

Thank you Ian now I understand a bit better.
I can whole heartedly understand the club not wanting issues with Paypal they can be real tyrants.

I have paid my subs for 2020 but will contact the membership sec to see if i can upgrade to an auto renewal.

Mind you messing up my paypal payments is nothing compared to messing up my payments to LB.....................I sent my funds request request to myself instead of my FA and poor Lydia was left wondering where her wonga had gone!

I'm a bit useless like that!

[LOFT6.6]

Ian, that's even more curious. When I recently renewed my membership you are right that the Club site didn't appear to give the option of Auto Renewal, but when I got my confirmation email from PayPal this does suggest that it is Auto Renewal ?????? - see attached.